The help desk received many requests every day to add permissions to a group to allow a member of staff access to a folder in a restricted area. These requests were often sent by email and took time to process and often caused delays to the business. Furthermore, these permissions often remained in place even after the staff member has left the organisation or moved to a different role. We developed a web based tool that would allow a nominated ‘folder manager’ to control this access instantly. The folder administrator can see immediately who has access to the folder and can easily remove or add staff members’ accounts instantly. There is now a reduced need to contact and wait for the help desk to action and the folder administrator can view and control exactly who has access to the data.
The feedback has been very positive and in response to requests the web based tool will be further developed to allow for multiple folder administrators and nominating temporary administrators as and when required.